Returns & Refund Policy

Due to the perishable nature of our luxury cookies, we do not accept returns; however, if your order arrived damaged or incomplete, we are committed to making it right. Please reach out to our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your cookie box for any signs of transit damage or missing items.

• 2.
  Document the Issue

  Take high-quality photos of the damaged packaging and the specific cookies affected to help us process your request.

• 3.
  Contact Support

  Email our concierge team with your order number and the photos of your delivery within 48 hours.

• 4.
  Resolution

  Our team will review your claim and issue a replacement shipment or store credit for eligible quality concerns.